Current Vacancies

PROGRAM DIRECTOR

Location: Based in London with some travel to USA, Europe, & Middle East
Reporting to: Operations Director / COO
Benefits: 26 days holiday plus UK bank holidays, access to a pension @ 3 months; 50% contribution to Annual Private Medical Insurance @ 6 months

Are you passionate about all aspects of live communication? Great at project team management, with a very keen eye for detail and creative or technical flare? Do you embrace a challenge? If so, we want to meet you!

The role:
We are looking for a highly organised, self-motivated and enthusiastic Program Director to play a pivotal role in the delivery and development of large and complex engagement programmes for our key accounts.

You will work simultaneously across a range of projects and accounts, assuming responsibility for large-scale international programmes as well as managing specific areas of their delivery. You will lead program teams and you will also support the Business Development team in generating and articulating creative and detailed responses to client briefs.

Your key responsibilities will include, but will not be limited to:

Concept actualisation – contributing to and facilitating the delivery of our creative solution. Understanding our value proposition and the importance of it in line with our key account development strategy.

Project Team Management & Governance – managing the project team who are responsible for all areas of a project, i.e. technical production, content, logistics, live facilitation, communications and marketing; ensuring the project stays on track, on time and on budget and ensuring the delivery of all elements is seamless and thorough. You will be comfortable managing experienced event professionals and be adept at optimising your team’s performance.

Client POC – Main point of contact for the client for the duration of the project, acting as a trusted advisor and advising on the best way for them to meet their objectives, whilst effectively managing our client’s expectations within the scope of the programme.

Financial Management – Overall responsibility for the entire programme budget with the experience and the ability to manage element leads (production, content, logistics etc) from a financial perspective – you will need to be able to scrutinise budgets and ask challenging questions of your team.

Program intel – Thorough knowledge and competence in assimilating vital program information, including room layouts and technical specifications.

Tech & Creative intel – Without being an expert we would expect you to be able to manage technical production, scenic design, AV, stage management and set design and creative activations.

Who are we?
upstage is a fast-paced and growing engagement agency, servicing clients across the USA, Europe and UK.

What do we do?
Put simply, we help our clients engage their customers and engage their people. Through live events and digital programs, we help our clients reach these two critical audiences and achieve business growth. Since 1996, upstage has been at the forefront of producing innovative and impactful programmes that deliver solid and quantifiable business benefits for our blue-chip client portfolio.

How do we do it?
We never stop asking “why?”. We believe we serve our clients best by challenging them – and ourselves – to always remain true to a program’s objectives and deliver lasting value. We present creative solutions using the most appropriate format or technology. We are not wedded to “live” or “digital”, instead we’re committed to leveraging the appropriate combination of both to achieve the most impactful and lasting results. Every element is important, and every element needs to deliver against the program’s objectives.

Our passion is our customers’ success; the power of live and digital engagement to achieve that goal.

You:
• Are expert at full cycle program delivery from concept to delivery across multiple channels;
• Have strong commercial and financial acumen, are experienced with managing budgets from proposal to reconciliation. Working in multi-currency budgets of up to £1.2m;
• Have a creative mind and are always looking to deliver innovative solutions to briefs;
• Are adept at communicating in complex stakeholder environments;
• Are a master of detail;
• Have extensive experience in negotiating, contracting and managing suppliers and venues;
• Are a passionate and articulate communicator with exceptional oral and written English;
• Keep your cool under pressure and bring a positive attitude to work every day. You tick every box of our core values: energy, ability, approach.

Our home:
We are based in a lovely historical gated mews less than 250 meters from Brough Market at London Bridge.

Our People:
We know that every “upstager” plays a key role in our success. We are only as good as the people we employ. Consistently delivering exceptional service requires a committed, talented, diverse and above all “engaging” team. We invest time and effort searching for such qualities and love finding those that have that special something that convention doesn’t always provide. Cultural exchange happens every Friday with the team sharing recent experiences such as new restaurants, bars, galleries or thoughts on a play, film or TV series.

Interested and want to find out more?
To apply for this role, please send in your CV with a covering letter explaining why this role is perfect for you to: matt@upstagecommunications.com

CVs without covering letters will not be considered. This is a great opportunity to showcase your creativity and communication skills.

PROGRAM MANAGER

Location: Based in Lafayette, CA
Reporting to: Operations Director
Benefits: 22 days holiday plus US Public holidays (detail provided upon request)

Are you passionate about all aspects of live communication? Great at project team management, with a very keen eye for detail and creative and technical flare? Embrace a challenge? If so, we want to meet you!

The role:
We are looking for a highly organised, experienced, and enthusiastic Program Manager to play a pivotal role in the design and delivery of large and complex engagement programmes for our key accounts.

You will work simultaneously across a range of projects and accounts, assuming responsibility for large-scale international programmes as well as managing specific areas of their delivery. You will lead program teams and you will also support the Business Development team in generating and articulating creative and detailed responses to client briefs.

Your key responsibilities will include, but will not be limited to:

Project Team Management & Governance – managing the project team who are responsible for all areas of a project, i.e. technical production, content, logistics, live facilitation, communications and marketing; ensuring the project stays on track, on time and on budget – and ensuring the delivery of all elements is seamless and thorough. You will be comfortable managing experienced event professionals, and be adept at optimising your team’s performance.

Concept actualisation – contributing to and facilitating the delivery of our creative solution.

Technical production management – Accurate interpretation of client briefs. Generating technical briefs for vendors. Interrogating vendor proposals and assessing value, relevance, and appropriate use of budget against brief. Ensuring budget scrutiny throughout the program life cycle and to achieve the financial objectives of the business.

Client POC – Main point of contact for the client for the duration of the project, acting as a trusted advisor and advising on the best way for them to meet their objectives, whilst effectively managing our client’s expectations within the scope of the programme.

Program intel – Thorough knowledge and competence in assimilating vital program information, including room layouts, technical specifications, technical costs and their management.

Financial Management – Overall responsibility over the entire programme budget with the experience and the ability to manage element leads (production, content, logistics, etc) from a financial perspective – you will need to be able to scrutinise budgets and ask challenging questions of your team.

Who we are:
upstage is a fast-paced and growing engagement agency, servicing clients across the USA, Europe and UK.

What do we do?
Put simply, we help our clients engage their customers and engage their people. Through live events and digital programmes, we help our clients rengage these two critical audiences and achieve business growth.
Since 1996, upstage has been at the forefront of producing innovative and impactful programs that deliver solid and quantifiable business benefits for our blue-chip client portfolio.

How do we do it?
We never stop asking “why?” We believe we serve our clients best by challenging them – and ourselves – to always remain true to a program’s objectives and deliver lasting value.

We present creative solutions using the most appropriate format or technology. We are not wedded to “live” or “digital”, instead we’re committed to leveraging the appropriate combination of both to achieve the most impactful and lasting results. Every element is important, and every element needs to deliver against the program’s objectives.

Our passion is our customers’ success; the power of live and digital engagement to achieve that goal.

You:
• Are expert at full cycle program delivery from concept to delivery across multiple channels;
• Have strong commercial and financial acumen, are experienced at managing multi-currency budgets of $1m+ from proposal to reconciliation
• Have a creative mind and are always looking to deliver innovative solutions to briefs;
• Are adept at communicating in complex stakeholder environments;
• Are a master of detail;
• Have extensive experience in negotiating, contracting and managing suppliers and venues;
• Are a passionate and articulate communicator with exceptional spoken and written English;
• Keep your cool under pressure and bring a positive attitude to work every day. You tick every box of our core values; Energy; Ability; Approach.

Our People:
We know that every “upstager” plays a key role in our success. We are only as good as the people we employ. Consistently delivering exceptional service requires a committed, talented, diverse and above all “engaging” team. We invest time and effort searching for such qualities and love finding those that have that special something that convention doesn’t always provide. Cultural exchange happens every Friday with the team sharing recent experiences such as new restaurants, bars, galleries or thoughts on a play, film or TV series.

Interested and want to find out more?
To apply for this role, please send in your resumé with a covering letter explaining why this role is perfect for you to: matt@upstagecommunications.com

Become an upstager
Were you that kid? You know the one we mean: not just curious, but driving everyone around you crazy by always asking “why”? If you were, we think you might be one of us. upstage is a global engagement agency, dedicated to connecting our clients with their customers and employees through all kinds of live and digital communication. We’re looking for bright, enthusiastic and passionate professionals who would enjoy delivering incredible live and digital experiences. Read on to find the right role for you.
upstager qualities
  • Your enthusiasm and drive is infectious
  • You contribute positively to any situation
  • You have stamina and resilience
  • You lift the mood, energising teammates and clients
  • You are proud and excited about what you do
  • You love to engage!
  • You assimilate information quickly
  • You are constantly seeking to ensure upstage is adding value in ways that other agencies cannot
  • You have a growth mindset and an ever expanding toolkit
  • You bring creative solutions and lateral thinking
  • You listen and always prepare accordingly
  • You thrive when presented with a challenge
  • You have a positive outlook, that you bring to work every day
  • You don’t leave anything to chance. You know that small things matter to the big picture
  • You are confident in your professional opinion and you share this with clients and colleagues
  • You love being part of a diverse team, being supported and supportive
  • Your have empathy with your colleagues and clients
  • You own it!